These Terms of Service ("Terms") govern your use of the booking page at https://book.24caratinc.io/ (the "Booking Site") and the coaching, strategy, and related services we provide (the "Services").
By accessing the Booking Site, booking a call, or using any of the Services, you agree to these Terms and our Privacy Policy.
Priority of agreements: If you enter into a separate signed written agreement with us for a longer engagement or package, that signed agreement will control in the event of any conflict with these Terms for that specific engagement. In all other cases, these Terms apply.
You must be at least 18 years of age and legally capable of entering into binding contracts. By using the Booking Site or Services, you confirm that you meet these requirements.
We provide personal branding coaching, strategy sessions, and performance support. This includes free 30-minute strategy calls and paid services such as one-on-one coaching, power hours, and brand audits.
Our Services consist of coaching and strategic guidance only. They are not therapy, medical care, legal advice, financial advice, or any other form of regulated professional service.
You may book calls through the Booking Site. Bookings are confirmed by email or through the booking platform.
Cancellation and rescheduling: You may cancel or reschedule with at least 24 hours' notice before the scheduled start time without penalty.
No refunds and late policy: All paid bookings are final. There are no refunds for any reason once a booking is confirmed. By completing a booking and making payment, you expressly acknowledge and agree that the purchase is non-refundable.
If you are more than 15 minutes late to a scheduled call, it will be treated as a no-show. You will forfeit the full session fee, and no make-up session or refund will be provided.
We may reschedule or cancel a session with reasonable notice. If we cancel, we will offer a rescheduled time or a refund of the prepaid fee for that session only.
Fees are displayed on the Booking Site or agreed at the time of booking. Payment is due at booking through our secure payment processor. You authorize us to charge the payment method provided.
You agree to:
Client cooperation: Timely responses and active participation from you are essential. Delays or lack of response from you may affect timelines and outcomes. We are not responsible for any missed results, delays, or reduced value if you do not provide timely information, implement suggestions, or communicate effectively.
We will deliver the Services with reasonable care and professional skill, start and end sessions on time when you are present, and maintain appropriate confidentiality.
By booking and paying for a session, you explicitly consent to 24 Carat Inc. recording and/or generating automated transcripts of that session. Recordings and transcripts are used solely for note-taking, service delivery, and quality assurance purposes, and are handled in accordance with our Privacy Policy.
You have the right to request that recording be paused or stopped at any time during a session by verbally notifying the host. If you object to recording entirely, you must notify us in writing at hello@24caratinc.io before your session. Failure to do so constitutes consent as described above.
Recordings and transcripts are not shared with third parties except as required by law or as described in our Privacy Policy. You may request deletion of a recording by contacting us within 30 days of your session.
All methodologies, frameworks, exercises, tools, systems, prompts, and materials we provide ("Our Materials") remain our exclusive intellectual property. You receive a limited, non-exclusive, non-transferable license to use them solely for your personal or internal business purposes in connection with the Services. You may not copy, sell, distribute, teach, or commercially exploit Our Materials without our prior written consent.
We keep confidential the information you share with us. You agree to keep confidential any proprietary methods or sensitive information we share with you. This obligation continues after the Services end. Confidentiality does not apply to information that is or becomes public through no fault of the receiving party.
No guarantees. Results from the Services depend on many factors, including your effort, implementation, business circumstances, and external conditions. We do not guarantee any specific outcomes, revenue, growth, brand results, or performance improvements.
Not a substitute for professional advice. Our Services are coaching and strategic guidance only. They are not therapy, medical advice, legal advice, financial advice, or advice from any other licensed professional. You should consult qualified licensed professionals for matters requiring such expertise.
No reliance. You acknowledge that you are not relying on any representation, promise, or statement outside these Terms. You understand that results vary and that you are solely responsible for verifying the accuracy and suitability of any business, financial, strategic, or other decisions you make in connection with the Services.
Neither party will be liable for any failure or delay in performing obligations due to circumstances beyond its reasonable control, including but not limited to internet or platform outages, illness, natural disasters, acts of God, government actions, or technical failures. In such cases, we will work with you in good faith to reschedule affected sessions without penalty to either party.
To the fullest extent permitted by applicable law, our total liability arising out of or related to these Terms or the Services will not exceed the total fees you paid us in the 12 months before the claim.
We will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption, even if advised of the possibility.
These limitations apply to the maximum extent permitted by the laws of British Columbia and Canada. If any consumer protection legislation applies to you and cannot be waived, your statutory rights are preserved to the extent required by law.
You agree to indemnify and hold us harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your breach of these Terms, or your decisions and actions.
Either party may end the Services at any time by written notice (email is sufficient). You remain responsible for any outstanding fees. Provisions that should logically survive (confidentiality, intellectual property, liability, indemnification) will continue after termination.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada.
Dispute process:
We may update these Terms. The current version will be posted on the Booking Site with the "Last Updated" date. Material changes will be communicated by email or prominent notice. Continued use after changes constitutes acceptance.
Our handling of personal information is governed by our separate Privacy Policy, which is incorporated by reference.
For questions about these Terms or the Services:
General and legal inquiries: hello@24caratinc.io
Privacy matters: hello@24caratinc.io
These Terms, together with the Privacy Policy and any separate signed agreement for specific engagements, represent the entire agreement between us.
If any provision is unenforceable, the rest remain in effect. You may not assign these Terms without our consent. We may assign them freely. No waiver of any breach is a waiver of any other breach. These Terms do not create any partnership, employment, or agency relationship.